FAQ

Please see the questions frequently asked by our customers with their respective answers.
If what you are looking for is not here, try our Help section or mail us at enquiries@betterprint.co.uk
 

What Products do we sell on the net?

Our site offers Business Cards, Letterheads, With Compliment Slips, Note Pads and Labels and all types of print and marketing collateral. These can be purchased as individual items or a partial matching or complete matching set. We also offer Luxury business card holders to create a more professional look and image.
 

What materials do we print on?

All our products are printed on the materials we have pre-agreed as per your corporate guidleines.
All our products are printed in full colour via CMYK.

Business Cards

These all come on 400gsm smooth white silk FSC art board or 400gsm smooth white FSC Recycled Silk art board. They can be printed on both sides and have options such as Rounded Corners and Matt or Gloss Lamination to one or both sides. we also offer both 350gsm and 400gsm smooth un-coated material - again this will follow your corporate guidlines.

 

Letterheads & With Compliment Slips

These all come on 120gsm smooth white FSC paper, Or to your corporate guidlines.

 

Labels

These all come on 120gsm white paper with a permanent adhesive, they are cut to size and not on a roll and can be round cornered or laminated to the face as an optional extra.

 

See our Environmental Policy for a full explanation about FSC.

Follow this link to see how to use our upload range.


Do you offer lamination & rounded corners?

We offer matt and gloss lamination to either the front or back of your cards and the front of your labels and you can have square or rounded corners.

 

Can I get my order quickly?

In short, yes, we offer 3 different production speeds:
Standard - takes up to 5 working days and is included within the price.
Rush - takes 3 working days providing you order prior to 12.00pm and costs just £9.95 extra.
Sonic Rush - takes just 24 hours providing you order prior to 12.00pm and costs just £19.95 extra.
These production speeds will determine when we despatch your goods and are subject to our terms and conditions.
We are unable to absolutely guarantee the time or the day that goods will be delivered even when an additional
production speed service has been purchased. Simply this is due to having to use third party carriers such as Royal Mail,
Parcelforce or others, we do however guarantee we will despatch goods within the time frame of the
production service purchased and stated.
Mainland UK deliveries are despatched using a next day recorded service, for outside the UK Mainland we will still despatch your
goods based on the production speed you have purchased but cannot guarantee the amount of days your goods will take to be delivered.

Can I collect my goods?

Yes we are open from 6.00am to 10.00pm for collections - see our contact details for our full address. You need to notify us of your intention to collect by email at  enquiries@betterprint.co.uk stating your Order/Tracking number on the same day as you place your order. We will then advise, subject to the production speed you have chosen, the date your goods will be available to collect. There is no cost reduction for collections so you will still incur a shipping charge.

How will my goods be delivered?

We use the Royal Mail and Parcelforce for the majority of our deliveries with third party carriers for some locations outside the UK. All our deliveries require a signature and so it is best to have your goods delivered to an address where someone will be available to take deliveries during normal working hours. We cannot offer specific times of deliveries. In the event you are not available when our courier service tries to deliver, a card will be left explaining how you can get your goods.
All our deliveries are fully tracked and can be identified by our customer services team by your Order/Tracking number.
We deliver anywhere in the World.
Occasionally our delivery carriers will misplace deliveries. If you have not received your goods at the end of the last working day when your goods were due to arrive (subject to the production speed you chose) then contact us via email at  enquiries@betterprint.co.uk with a short note including your order number. We will promptly look into why you have not received your order and respond and if necessary reprint and resend the goods again.

How is my postage/shipping price calculated?

The weight and size of your parcel coupled with its destination is what determines the price you will pay, use our delivery cost calculator to exactly how much it will cost to have your goods delivered to your desired destination.

Do you print your logo on my cards?

No - absolutely not.

Will my letterheads be laser guaranteed?

The material we use is 100% laser guaranteed.
Quantities of 2000 and over are fully laser guaranteed however due to the process for smaller quantities we are unable to completely guarantee how your laser printer might affect the printed image upon the paper. In most cases there is no adverse affect at all - in fact we digitally produce all our own stationery and use general office laser printers without any adverse affects.
All letterheads are fully guaranteed for all other types of printers.

What quality & environmental procedures do you have in place?

Follow the link to our complete Quality and Environmental Policies.

What information will my account hold?

Your account will hold all your previous orders with a link to update and re-order.
Your account will show if your order has been delivered or is in transit or production,.
Your account holds your order history email address and password.
Your account DOES NOT hold your credit card details.

Is your site secure?

Betterprint does not store or handle your credit card details.
Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at  www.sagepay.com/shoppers

What if I uncover a mistake after the order has been placed?

We are sorry but our systems are fully automated and once an order has been placed it cannot be amended or cancelled, you will be given ample opportunity to fully proof your goods throughout the order process.

Why are my cards a different colour than they looked on my computer screen?

The colours you see on screen will be different from screen to screen dependant upon make, model and age however they all use a process known as RGB to present colours to us, these colours can also be affected by the lighting conditions of where your computer is situated and the brightness and contrast set on your screen.
The printing process we use is one known as CMYK. In order for us to manufacture your goods from the original RGB colours which you see on screen they have to be converted to CMYK which is what you see in print. This conversion may create some differences in the way in which the colour was represented from your screen to the final printed image; we have the very best technology to keep this to a minimum; however it is impossible to fully control.

How do I update my information with you?

Simply log on using your email and password and all relevant details we hold are available for you to amend in this area.

What payment methods do you accept?

We only accept credit card transactions via Visa, Mastercard, Maestro and American Express.
We do not accept cheques or cash. we also offer Payment on Account (subject to status) this will require prior approval.

Do you charge VAT?

Yes, VAT at the current UK rate will be applied to your goods and clearly shown on your invoice.

What is your Privacy Policy?

Follow this link to view our  Privacy Policy in full.

What website browsers does your site support?

Betterprint supports all browsers including Internet Explorer, Mozilla Firefox, Netscape, Safari, Opera etc.

What do I do if I am not happy with the products I have received?

It is of great importance to us that our customers are entirely satisfied with the goods and service we provide. Whilst we take the utmost care and attention to carefully fulfill each order to the exact specifications, due to the nature of the manufacturing process occasionally things don't go to plan.
If you have a problem email us first at  enquiries@betterprint.co.uk quoting your order number and explaining the problem, we may then ask for you to return a quantity of the faulty product for us to inspect, you can send these via the post and we will then respond to you in a timely and professional manner. If we agree the goods are faulty we will replace them quickly and at our total cost, we do not accept any consequential losses of any type due to faulty products or late deliveries.

Can I choose not to receive promotional emails?

Yes - email us at enquiries@betterprint.co.uk.

How do I contact you?

At Betterprint we want you to be able to easily contact us in a fast and efficient manner of your choice.
Please note our telephones are manned from 8.30am until 5.30pm Monday to Friday.
Betterprint
Poplar House, Jackson Street
St Helens, Merseyside,
WA9 3AP UK

Tel: 0800 669 6470
Fax: 01744 451242

Email:  enquiries@betterprint.co.uk